99ox Terms and Conditions

1 General Provisions

These terms and conditions (hereinafter "Terms") govern the use of the 99ox platform and all services connected to it. By accessing the website 99ox.cam or creating an account, you agree to fully comply with these Terms.

99ox is an online gaming and betting platform that provides casino games, sports betting and live casino services for users in Bangladesh. The platform operates using SSL encryption and follows fair play principles.

Even if these Terms are translated into any other language, the Bengali version shall be considered the final and binding version. In the event of any conflict, the Bengali text will take precedence.

2 Eligibility and Age Requirement

To create an account and use services on 99ox, the following eligibility conditions must be met:

• You must be 21 years of age or older. Use of this platform by minors is strictly prohibited.
• You must be a legal resident of Bangladesh.
• You must have a valid personal mobile banking account (bKash, Nagad, Rocket or Upay).
• You must confirm that you are mentally fit and are using this service voluntarily.
• You must not have been previously banned by 99ox or any of its affiliated entities.

99ox may request an identity document or other proof at any time for age verification purposes. If the required documents are not provided, the account may be temporarily suspended.

3 Account Registration and Management

3.1 Single Account Policy

Each person may operate only one account. Creating multiple accounts under the same person's name, on the same device or using the same payment method is strictly prohibited. If this rule is violated, all accounts will be closed and funds held may be forfeited.

3.2 Accuracy of Information

All information provided at the time of registration must be true, complete and up to date. If any information changes, the support team must be notified without delay. Providing false or misleading information will result in account termination.

3.3 Password and Security

It is your responsibility to keep your account login details confidential. Sharing your password with any third party is prohibited. If you become aware of any unauthorized access, contact us immediately via live chat or email.

4 Deposit and Withdrawal Policy

4.1 Deposit Methods and Limits

Deposits on 99ox are currently accepted through the following payment methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳500.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. Withdrawal processing typically takes between 30 minutes and 3 hours. The following conditions apply to withdrawals:

• The account must be fully verified.
• Withdrawals can only be made to the same payment method used for the deposit.
• If there is an active bonus, withdrawal may be held until the wagering requirement is met.
• Additional verification may be required for unusual transactions.

4.3 Transaction Verification

99ox reserves the right to review any transaction to prevent money laundering and ensure user security. If suspicious activity is detected, the account may be temporarily frozen.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The following conditions must be met to receive this bonus:

• A minimum deposit of ৳500 is required to receive the bonus.
• The wagering requirement for the bonus is 20 times. This means the bonus amount can be withdrawn after placing bets worth 20 times the bonus.
• The welcome bonus can only be received once per account.
• Bets placed with bonus funds may only apply to specific game categories.

5.2 Other Promotions

From time to time, 99ox offers special promotions, cashback and reload bonuses. Each promotion has its own terms, which are clearly stated when the offer is announced. Multiple bonuses cannot be claimed at the same time unless stated otherwise.

5.3 Bonus Abuse

Creating multiple accounts to abuse bonuses, conducting fake transactions or attempting to exploit any loophole will result in all bonuses being cancelled and the account may be permanently closed.

6 Betting and Gaming Rules

6.1 Fair Play Policy

All games on 99ox are operated in accordance with fair play principles. Results are determined using a Random Number Generator (RNG) and outcomes are completely impartial.

6.2 Maximum Bet Limits

A maximum bet limit is set for each game and event, which is displayed in the game interface. When betting with bonus funds, a maximum of ৳1,000 per round may be wagered unless separate terms specify otherwise.

6.3 Technical Issues

If a game is interrupted due to network disconnection, server problems or any other technical reason, 99ox will generally attempt to restore the game to the last recorded state. In such situations, 99ox's decision shall be considered final.

7 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account termination as well as legal action:

• Conducting transactions through money laundering or illegal funds.
• Engaging in fraudulent activity, using software bots or automated systems to play games.
• Attempting to hack or gain unauthorized access to game code or systems.
• Stealing or misusing another user's account information.
• Attempting to gain bonus advantages using multiple accounts.
• Impersonating a representative or employee of 99ox.
• Abusive or threatening behavior toward other users on the platform.

8 Account Suspension and Closure

8.1 Closure by 99ox

99ox reserves the right to suspend or permanently close an account without notice or with short notice for the following reasons:

• Violation of any provision of these Terms.
• Suspicion of fraud, deception or money laundering.
• Providing false or incomplete registration information.
• Failure to cooperate with verification.

8.2 Closure by the User

You may request account closure at any time via live chat or email. Any active bonus at the time of closure will be cancelled. If there is a verified balance, it will be returned via the designated payment method.

9 Responsible Gaming

99ox places the highest importance on responsible gaming. Gaming is for fun and entertainment — it should never become a source of addiction.

• You can set your own deposit limits, loss limits and session time limits.
• A self-exclusion option is available if needed.
• If you experience gaming-related problems, our 24/7 support team is ready to assist you.
• It is every parent's responsibility to prevent minors from playing.

To learn more about responsible gaming, please visit our Responsible Gaming page.

10 Privacy and Data Protection

All matters relating to the collection, storage and use of your personal information are governed by our privacy policy. This information is stored under strict security measures:

• Your personal information is not sold to third parties.
• Necessary information is collected for identity verification and fraud prevention.
• All transaction data is secured through SSL encryption.
• Information may be disclosed to authorities where required by legal obligation.

For more details, please read our Privacy Policy page.

11 Limitation of Liability

To the maximum extent permitted by law, 99ox will not bear any responsibility for the following:

• Loss caused by user negligence or error.
• Loss caused by technical issues, network disconnection or failure of third-party services.
• Loss resulting from unauthorized access where the user has not taken appropriate security precautions.
• Consequences of decisions made in reliance on information or content on the platform.

99ox's maximum liability in any case shall not exceed the amount deposited by the user in the relevant transaction.

12 Dispute Resolution

If you have a dispute or complaint, please contact our support team first. The dispute resolution process is described below:

• Step 1: Submit your complaint via live chat or email. The support team will attempt to respond within 48 hours.
• Step 2: If the issue is not resolved, it will be escalated to senior management.
• Step 3: With the consent of both parties, a mediation process may be arranged.

In all dispute resolutions, 99ox's decision will initially be considered final, though the right to legal recourse remains reserved.

13 Changes and Updates to Terms

99ox reserves the right to partially or fully update these Terms at any time. The following process will be followed for any changes:

• For significant changes, users will be notified via email or a notification on the platform.
• Updated terms will take effect from the date of publication on this page.
• If you do not agree with the new terms, you may request to close your account.
• Continuing to use the platform after the changes takes effect will be considered acceptance of the new terms.

14 Contact

If you have any questions or feedback about these terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

These terms and conditions form a legal agreement between the user and the operator of the 99ox platform. If you have any doubts about anything, please ask our support team.