Our commitment to responsible gaming at 99ox
Gaming is for fun — not addiction. 99ox always puts your safety and wellbeing first. Play safe, stay well.
Why is responsible gaming important?
Online gaming is a great form of entertainment — but it stays enjoyable only when you are aware of your limits. 99ox provides various tools and features to support responsible gaming so you can always stay in control.
Gaming is a leisure activity and should always remain within the bounds of entertainment. If gaming starts to affect your daily life, family relationships or financial situation, it is time to seek help. We are always here for you.
The core principle of responsible gaming is to only play with money you can afford to lose without it affecting your life. Set an entertainment budget and stay within that limit.
Important Warning
99ox is for people aged 21 and above only. Opening an account or playing games is strictly prohibited for anyone underage. Please be alert to ensure that no underage person around you is able to use this platform.
Our Safety Tools
We offer a number of practical features at 99ox to make responsible gaming straightforward.
Deposit Limit
Set a maximum amount you can deposit per day, per week or per month in advance. Once you reach this limit your account will automatically stop accepting further deposits.
Time-Out Feature
If you feel you need a break, you can temporarily close your account for anywhere from 24 hours to 6 weeks. During this period logging in or placing bets will not be possible.
Self-Exclusion
Use the self-exclusion feature if you want a long-term break from gaming. You can close your account for a set period or permanently. Contact live chat and we will assist you.
Loss Limit
Set a maximum amount you are willing to lose within a given period. Once you reach this limit gaming will stop automatically, protecting you from significant financial loss.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up you will receive a reminder notification and if needed the game will stop automatically.
24/7 Support
If you have any concerns about gaming, contact our Bengali-language live chat support at any time. Our team is always ready to help you use the right tools.
Recognise the Warning Signs
If any of the signs below apply to you, use the responsible gaming tools or seek help.
- Repeatedly trying to play to win back money you have lost
- Spending money beyond your gaming budget
- Hiding your gaming from family or friends
- Neglecting work, studies or family responsibilities
- Feeling restless or irritable when you cannot play
- Borrowing money or selling belongings to fund gaming
- Trying to quit gaming but being unable to
Assess Yourself
Ask yourself honestly about your gaming habits. Consider the following:
- Am I playing within my monthly entertainment budget?
- Is gaming purely entertainment for me, or does it feel like a source of income?
- Can I stop playing whenever I want?
- Is gaming affecting my relationships or work?
If any answer concerns you, please contact our 24/7 live chat.
10 Tips for Safe Gaming
Following these simple guidelines will keep gaming enjoyable at all times.
Set a budget: Create a separate monthly entertainment budget for gaming. Do not spend a single taka beyond that budget.
Respect your time limit: Decide in advance how long you will play each day. Use a clock or alarm to make sure you do not go over the set time.
Be prepared to lose: There is no guarantee of winning in gaming. Only bet money you can afford to lose.
Stop after a win: When you are up, resist the urge to keep going. Withdraw your winnings and avoid betting that money again.
Consider your state of mind: Do not play when you are angry, upset or under the influence of alcohol. Make decisions with a clear head.
Take regular breaks: Take a break at least once every hour. Stand up, drink some water, take a short walk.
Focus on other activities: Gaming is a small part of life. Spend time with family, friends, sport and hobbies.
Never play with borrowed money: Never play using borrowed money or funds set aside for essentials. This can lead to financial hardship.
Keep minors away: Keep your account credentials secure. Make sure no one under 21 can access your account in any way.
Do not hesitate to ask for help: If you have any doubts about your gaming behaviour, contact our support team right away.
Age Verification and Child Protection
99ox is a platform for people aged 21 and above only. Completing the age verification process when opening an account is mandatory. If evidence of underage gaming is found on any account, that account will be closed immediately.
If younger siblings or children are present on your device, do not leave the device unattended while logged in to your account. Use parental controls on the device.
Age Verification
Valid proof of age must be submitted to open an account.
Account Security
Use a strong password and do not share it with anyone.
Privacy Mode
Always log out when finished and keep your browser history clear.
Fair Play
SSL encryption and fair play ensure a safe gaming environment.
If You Need Help
If you feel gaming is becoming a problem, you are not alone. We and professional organisations are here for you.
99ox Live Chat
Bengali-language live chat support is available 24 hours a day, 7 days a week. Speak to us right away to set a deposit limit, time-out or self-exclusion.
Email Support
Email our support team for anything related to responsible gaming.
[email protected]
Professional Help
Gaming addiction is a health condition. Speak to a mental health specialist or counsellor in Bangladesh. Contact Kaan Pete Roi or any nearby mental health centre.
Responsible Gaming FAQs
Answers to frequently asked questions about responsible gaming.
Enjoy responsibly with 99ox
Use the safety tools, stick to your budget and keep gaming fun.
We are always here for you whenever you need help.