99ox Privacy Policy

99ox is a trusted online casino and betting platform serving users in Bangladesh. We take the privacy of every person who registers on or visits our platform very seriously.

This privacy policy ("Policy") describes how 99ox collects, uses, discloses, and protects personal information ("Data"). This policy applies to our website 99ox.cam and all related services.

We are committed to maintaining the highest standards in protecting your privacy and managing your data securely. All our data-processing activities are protected by SSL encryption and conducted in accordance with international data protection standards.

When you register and use the 99ox platform, we may collect the following types of information:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — access is limited to users aged 21 and above only)
• National ID card or passport number (required in cases where identity verification is necessary)
• Username and password (stored in encrypted form)

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay — for transaction identification)
• Deposit and withdrawal history
• Account balance and betting history

Important: We never store full bank card numbers or account PINs. All payments are processed through secure third-party payment gateways.

2.3 Technical and Usage Information

• IP address and device type
• Browser type and version
• Operating system
• Page visits, session duration, and activity logs
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

• Records of live chat conversations
• Email communication history
• Support requests and details of their resolution

99ox collects and uses your information for the following legitimate purposes:

• Account management: For registration, login, and account verification.
• Service delivery: To manage your gaming activity, process deposits and withdrawals, and award bonuses.
• Age and identity verification: To meet legal requirements and ensure that only users aged 21 and above are using the platform.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Security and fraud prevention: To prevent unauthorized access to accounts and financial fraud.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To analyze user behavior in order to further improve your experience and add new features.
• Responsible gaming: To identify potentially problematic gaming behavior and provide necessary support.

Cookies and similar technologies are used on the 99ox website. Cookies are small data files stored on your device that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the core functions of the platform — such as maintaining login sessions, security verification, and remembering your preferences. The site cannot function properly without these cookies.

4.2 Functional Cookies

These cookies remember your preferences and settings, such as language preference and display settings, making your experience more personalized.

4.3 Analytical Cookies

These cookies help us understand how users are using our site, which pages are visited most, and where issues arise. This information is not personally identifiable and is used only to produce aggregate statistics.

You can control or reject cookies through your browser settings. However, disabling cookies may limit some functionality of the site.

99ox never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in the limited circumstances described below:

5.1 Service Provider Partners

Trusted third parties are engaged to help operate our services, such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support software. These partners may only use the data for specified purposes and are bound by confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose relevant information in response to a court order, legal process, or lawful request from a government authority.

5.3 Fraud Prevention

Information may be shared with relevant authorities in connection with the investigation of financial fraud, money laundering, or other unlawful activities.

5.4 Business Transfers

In the event of any business restructuring, merger, or acquisition involving 99ox, user data may be transferred. In such cases, the new owner will be bound to comply with the terms of this privacy policy.

We retain your information only for as long as it is necessary to provide our services or to meet legal obligations.

• Active account data: Retained for the entire period the account remains active.
• Closed account data: Retained for a specified period after account closure to meet legal and regulatory requirements.
• Financial transaction records: Retained for an extended period for fraud prevention and legal compliance.
• Log files and technical data: Generally retained for up to 12 months, then deleted.

Once the retention period ends, data is securely and permanently deleted or anonymized so that personal identification is no longer possible.

99ox has put multiple layers of security in place to protect your information:

• SSL encryption: All data transmission on the site is protected by SSL/TLS encryption, preventing third-party access.
• Two-factor authentication: Two-factor authentication (2FA) is offered as an option to enhance account security.
• Data center security: Our servers are housed in highly secure data centers.
• Regular security reviews: We conduct regular security audits and identify and address potential vulnerabilities.
• Staff training: Our staff receive regular training on data privacy and security.
• Access controls: Only authorized staff can access necessary data, and all access is logged.

While we strive to ensure the highest level of security, no digital system is 100% secure. You are also encouraged to keep your account password strong and not share it with anyone.

As a registered user of 99ox, you have the following rights over your own data:

8.1 Right to Access Data

You may request from us at any time what information we hold about you. We will provide that information to you within a reasonable time.

8.2 Right to Correct Data

If any of your information is inaccurate or incomplete, you may request that it be corrected. This can be done through account settings or by contacting the support team.

8.3 Right to Delete Data

In certain circumstances, you may request that your personal data be deleted. However, due to legal obligations, some data must be retained for a specified period.

8.4 Right to Object to Processing

You may object to your data being used for marketing communications or other optional purposes. After receiving your request, we will update your preferences accordingly.

8.5 Right to Data Portability

You may request your data in a structured, readable format, which you can use elsewhere if needed.

To exercise any of the rights above, please contact our support team.

99ox strictly does not provide services to anyone under the age of 21. This platform is for adults aged 21 and above only.

We verify age at the time of registration and do not knowingly collect information from any person under the age of 18 or 21. If we become aware that a minor has opened an account, that account will be closed immediately and the stored data will be deleted.

If you believe that a minor is using this platform, please notify our support team.

The 99ox website may contain links to external websites. Our privacy policy applies only to the 99ox.cam website and its services. Third-party websites have their own privacy policies, and 99ox is not responsible for their data-processing practices.

Payment providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies. Information provided on their platforms during the payment process falls under their own policies.

99ox reserves the right to change or update this privacy policy at any time. For any significant changes, we will:

• Update the date on this page.
• Notify registered users by email.
• Display a notice on the site before the changes take effect.

Continued use of the site after a policy change will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or data-related requests about this privacy policy, please contact us:

For responsible gaming support, visit our Responsible Gaming page.